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Frequently Asked Questions
Q1: What is the minimum order quantity?
We require all international orders to have an ongoing minimum order quantity. For small volume resale, please contact us for specific arrangements.
Q2: Can you provide documentation for export?
Yes, we can provide most documentation including Certificates of Analysis / Conformance, Insurance, Origin, and other export documents as required.
Q3: What payment methods do you accept?
Payment can be made via bank account, Western Union or PayPal. Standard terms are a 30% deposit in advance and the 70% balance against the copy of B/L.
Q4: What is the product warranty policy?
We warranty our materials and workmanship. Our commitment is to ensure customer satisfaction by resolving all issues, whether within the warranty period or after.
Q5: How are shipping fees calculated?
Shipping costs depend on the delivery method. Sea freight is the most cost-effective solution for large orders. Exact rates are provided based on weight, volume, and destination details.
Q6: Can the equipment dimensions be customized?
Yes, all our conveyor systems and logistics lines can be customized to fit your factory layout and specific product requirements.