1. Do you have a minimum order quantity (MOQ)?
Yes, we require all international orders to have an ongoing minimum order quantity. For specific resale inquiries in smaller quantities, please contact us for detailed information.
2. Can you provide the relevant export documentation?
Absolutely. We can provide most documentation including Certificates of Analysis / Conformance, Insurance, Origin certificates, and other required export documents.
3. What payment methods are accepted?
Payments can be made via bank account, Western Union, or PayPal. Typically, we require a 30% deposit in advance and the 70% balance against the copy of the B/L.
4. What is the product warranty policy?
We provide a full warranty on materials and workmanship. Our commitment is to ensure total customer satisfaction and resolve any issues promptly, regardless of warranty status.
5. How are shipping fees calculated?
Shipping costs depend on the delivery method. Express is fastest but more expensive, while sea freight is the ideal solution for large orders. Rates are provided based on weight, volume, and destination.
6. Is customization available for specific logistics lines?
Yes, all our conveyor systems and automated logistics solutions can be customized in terms of size, capacity, and structure to meet your specific factory requirements.