1. Do you have a minimum order quantity (MOQ)?
Yes, we require all international orders to have an ongoing minimum order quantity. For specific requirements or smaller resale quantities, please contact us directly.
2. Can you provide the relevant documentation for export?
Yes, we can provide most documentation including Certificates of Analysis / Conformance, Insurance, Country of Origin, and other necessary export documents.
3. What kinds of payment methods do you accept?
You can make the payment via bank transfer, Western Union, or PayPal. Generally, we require a 30% deposit in advance, with the 70% balance settled against the copy of B/L.
4. What is your product warranty policy?
We warranty our materials and workmanship. Our commitment is to ensure total customer satisfaction. We strive to resolve all technical or material issues regardless of the warranty status.
5. How are the shipping fees calculated?
The cost depends on the delivery method. Express is fastest but more expensive, while sea freight is the ideal solution for bulk orders. Final rates depend on weight, volume, and destination.
6. Can the equipment be customized to specific factory layouts?
Absolutely. Most of our conveyor systems and intelligent equipment series can be customized in terms of size, height, and configuration to match your specific production environment.