Frequently Asked Questions
Are you a factory or a trading company?
We are a professional manufacturer of sorting machines with over 8 years of experience. Our facility is equipped with advanced machinery, allowing us to control quality from raw materials to finished products, ensuring competitive pricing and consistent quality.
What makes you different from your competitors?
We possess in-house R&D and full-chain production capabilities, ensuring strict control over quality and cost. We offer deep customization, rapid response, and reliable after-sales support, unlike simple integration and outsourcing.
Can you provide OEM or ODM services?
Yes, we offer both OEM and ODM services. Your logo can be engraved or printed on the machines, and our professional engineering team will handle the design to meet your specific requirements.
What is the standard shipping time for your equipment?
Our standard delivery time for regular products is 30-40 calendar days. For customized products, the delivery time depends on the specific project requirements.
Do your machines come with a warranty and technical support?
Yes, all our equipment includes a standard one-year warranty. Additionally, we offer lifetime complimentary online technical support to ensure continuous operation and troubleshooting.
Can you provide critical spare parts?
Yes, we provide a list and quotation for critical spare parts. Please share the equipment model for accurate pricing and parts compatibility.